Terms & Conditions of Service

Fencing, Retaining Walls & Landscaping

Terms and Conditions of Service
These Terms and Conditions apply to services provided by Green Terrain Solutions, including fencing, retaining walls and landscaping. By accepting a quote, approving works or engaging Green Terrain Solutions to provide services, the client agrees to these Terms and Conditions.

  1. Quotes & Acceptance
    Quotes are based on the information and site conditions reasonably available at the time of quoting. A quote is accepted when the client accepts it in writing or otherwise authorises Green Terrain Solutions to commence the works.

  2. Deposits & Payment
    Deposits may be required before work is scheduled or materials are ordered. The amount and payment schedule will be stated on the quote or contract. Final invoices are payable within the stated payment terms.

  3. Variations & Additional Work
    Any work requested outside the agreed scope may result in additional charges. Where practicable, variations will be discussed and approved before additional work is undertaken.

  4. Site Access & Client Responsibilities
    The client must ensure the work area is accessible and let us know of any known underground services such as water pipes, electrical cables, irrigation or septic systems. The client can provide relevant service information before work begins, or Green Terrain Solutions can assist with arranging the necessary checks.

  5. Fencing & Boundaries
    Unless specifically included in the quote, the client is responsible for confirming property boundaries and obtaining any required neighbour agreements or approvals before work begins.

  6. Materials
    Natural materials such as timber may vary in colour, grain and appearance. Minor variations in manufactured products may also occur. Materials remain subject to supplier availability.

  7. Underground & Concealed Conditions
    Quotes are based on the site conditions visible at the time of quoting. Occasionally, rock, concrete, tree roots or other hidden obstacles may only become apparent once work begins. If anything unexpected is found, we'll let the client know and discuss the best way to proceed.

  8. Weather & Delays
    Work may be postponed due to weather, unsafe site conditions, material availability or circumstances outside our reasonable control.

  9. Cancellations
    If work is cancelled after materials have been ordered or costs have already been incurred, the client may be responsible for those costs. Any cancellation costs will be discussed with the client and handled fairly based on the circumstances.

  10. Licensing & Insurance
    Green Terrain Solutions holds relevant insurance and carries out regulated work within the scope of its applicable QBCC licence.

  11. Acceptance
    Acceptance of a quote or authorisation to commence work constitutes acceptance of these Terms and Conditions, subject to any separate written contract applying to the project.

Landscape Maintenance

Terms and Conditions of Service

These Terms and Conditions apply to landscape maintenance services provided by Green Terrain Solutions, including lawn and acreage mowing, garden maintenance, hedging, pruning and property clean-ups. By booking or accepting a service, the client agrees to these Terms and Conditions.

1. Quotes & Services
Quotes are based on the services discussed and the condition of the property at the time of quoting. If you'd like anything extra completed while we're there, just let us know and we can discuss what's involved.

2. Payment
Invoices are issued after the service is completed unless otherwise agreed. Payment is due within the time frame shown on the invoice.

3. Property Access
Please make sure we can access the areas being serviced on the scheduled day, including leaving gates unlocked where needed and keeping pets safely secured.

4. Before We Arrive
Where possible, please remove toys, hoses, tools and other loose items from lawns and work areas. It's also helpful to let us know about irrigation, exposed pipes, fragile items or anything else we should take extra care around.

5. Stones, Debris & Hidden Objects
We take care around your property and always do our best to spot potential hazards before we start. Occasionally, stones or other objects may be hidden in the grass. We ask that known loose items are cleared where possible, as we're unable to take responsibility for damage caused by objects we couldn't reasonably see or avoid.

6. Overgrown Properties
Quotes are based on the work and property conditions visible at the time of quoting. If overgrowth prevents us from seeing the full extent of the work required, we'll assess it as the area is cleared and discuss anything additional with the client before proceeding.

8. Weather & Rescheduling
Sometimes rain, wet ground or other weather conditions mean it's better to move a service to another day. If this happens, we'll arrange the next suitable time with you.

9. Regular Services
We do our best to keep regular services on schedule. Occasionally weather, public holidays or other circumstances may require a change, and we'll keep you updated where possible.

10. Cancellations
Plans change. If you need to cancel or reschedule, just let us know as early as possible. If we can't access the property on the scheduled day, we may need to arrange another time.

11. Insurance
Green Terrain Solutions holds relevant insurance for the property maintenance services we provide.

12. Acceptance
Booking or accepting a property maintenance service means you agree to these Terms and Conditions.